Refund Policy

Esoterica Refund Policy: All Sales Are Final

Effective Date: 03/04/2026

Thank you for shopping with Esoterica. We are committed to providing high-quality products and excellent customer service. To ensure transparency and clarity, please read our refund policy carefully before making a purchase.

1. All Sales Are Final
At Esoterica, we take pride in the quality and craftsmanship of our products. For this reason, we do not offer refunds for purchases made through our website, in-store, or via any other sales channel. Once a transaction has been completed, all sales are final.

2. Damaged or Defective Items
Although we make every effort to ensure our products arrive in perfect condition, we understand that issues may occasionally occur. If you receive an item that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will review the issue on a case-by-case basis and provide an appropriate resolution, which may include a replacement of the same item or store credit.

3. Incorrect Items Received
If you receive an incorrect item, please notify us within 7 days of receiving your order. We will work quickly to resolve the issue and arrange for the correct item to be sent to you. Our customer service team will assist you through the process to make it as smooth as possible.

4. Order Cancellations
Once an order has been placed and payment has been processed, it cannot be cancelled or refunded. Please review your order carefully before completing your purchase.

5. Exclusions
This refund policy applies to all products sold by Esoterica, including full-priced items, sale items, and promotional products.

6. Customer Responsibility for Claiming Packages
Customers are responsible for collecting and accepting delivery of their packages. If a package is returned to us as unclaimed, a refund will generally not be provided, depending on the reason for the return. In these circumstances, we may offer to resend the package at the customer’s expense.

7. Contact Us
If you have any questions, concerns, or issues regarding your order, please contact our customer service team at esotericaxbusiness@gmail.com or via Instagram at esoterica.cx. We are here to help and will do our best to assist you.

By making a purchase with Esoterica, you acknowledge and agree to this refund policy.

Thank you for choosing Esoterica. We appreciate your support and look forward to serving you again.

Sincerely,

Esoterica